Business · 1h ago
ExpressVPN replaces money-back guarantee with iPhone raffle, users fume
ExpressVPN has replaced its standard 30-day money-back guarantee with a raffle for an iPhone 17 Pro, following a similar promotion during the World Cup. Users are criticizing the move as a gimmick that undermines trust. The change removes the safety net for new subscribers who want to test the service risk-free.
Meridian48 take
The shift from a refund guarantee to a sweepstakes suggests ExpressVPN is prioritizing marketing over customer confidence, a risky bet for a service built on trust.
Read the full reporting
'Who came up with this idea?' ExpressVPN continues to drop its 30-day money-back guarantee in favour of raffles — and users aren't happy about it →
TechRadar
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