Business · 1h ago
Copilot nearly sent 25% discount; policy caps at 10%
A sales rep used Copilot to draft an email offering a 25% discount, exceeding the company's 10% cap. The error was caught because the rep manually reviewed the email, but automation could bypass such checks. The company implemented manager approval for pricing emails and CRM changes to prevent AI-driven policy violations.
Meridian48 take
The real lesson isn't about prompt engineering—it's that AI governance must enforce business rules at the action level, not just document policies.
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We rolled out Copilot. Sales asked it for a 25% discount. Policy allows ten. →
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