Business · 2h ago
Zoom opens AI receptionist to all businesses, no phone system swap needed
Zoom's AI receptionist, previously limited to its own phone service, is now available to any business regardless of phone provider. The tool handles call routing, voicemail, and FAQs using natural language. Zoom aims to make AI phone features accessible without requiring a full system migration.
Meridian48 take
The move is a pragmatic play to expand Zoom's AI footprint into existing phone systems, but the real test is whether it can match the reliability of dedicated auto-attendant solutions.
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Zoom will let you add an AI receptionist at work, as 'businesses shouldn’t have to replace their phone system to benefit from AI' →
TechRadar
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