Business · 1h ago
Uber cuts 10% of customer service staff, shifts to AI
Uber laid off 10% of its customer service team, replacing them with AI tools. The move affects hundreds of workers globally as the company automates support. Uber says the change will improve efficiency and response times.
Meridian48 take
Another tech giant prioritizes cost-cutting over jobs, but the long-term impact on service quality remains unproven.
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Uber lays off 10 percent of its customer service team in favor of using AI →
Engadget
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