SupportMind builds AI agent that remembers past conversations

SupportMind is a customer support agent with two-layer architecture: memory (Hindsight) stores structured context per user, and routing (Cascadeflow) directs queries to appropriate models. On typical workloads, 80% of simple queries are handled by a cheap model, reducing cost per query from $0.012 to $0.002. The system automatically escalates users with repeated issues without explicit signals.