AI · 2h ago
OpenAI Presence shifts AI agents from chat to operations
OpenAI launched Presence, a platform for businesses to deploy voice and chat agents in customer service and internal workflows. The focus is on treating AI as an operational layer with clear goals and verifiable results. Key requirements include proper context, defined permissions, audit trails, and escalation to humans.
Meridian48 take
The shift from chatbot novelty to operational reliability is overdue, but success hinges on governance and integration, not just model choice.
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