AI · 11h ago
OpenAI Presence: Enterprise Voice Agents, No Self-Service
OpenAI launched Presence, an enterprise product for deploying voice and chat agents, on July 22, 2026. It is not self-serve; deployments are led by OpenAI's engineers or select integrators, with no published pricing. OpenAI claims its own phone support agent resolves 75% of issues without human help, but named customers are only exploring or testing the system.
Meridian48 take
The launch signals that OpenAI sees services, not just APIs, as the key to enterprise AI adoption, but the lack of published pricing and named production customers suggests this is still early.
openaivoice-agents