Email-to-Case in Salesforce: Setup Tips That Actually Scale

Email-to-Case in Salesforce Service Cloud can be enabled in 30 minutes, but without proper routing, threading, and spam strategy, it quickly becomes unmanageable. On-Demand mode is now the only option, with a 25MB attachment limit and throttling that can silently drop large emails. The key to scaling is designing routing addresses per business line, setting auto-responses for large files, and building a template library agents will use.