Dev Tools · 1h ago
Why Green Dashboards Can Mask Customer Outages
An engineer recounts how their monitoring showed all systems green while customers couldn't place orders. The incident revealed that infrastructure metrics don't capture user experience failures. The team shifted to tracking complete user journeys instead of isolated service health.
Meridian48 take
A cautionary tale that highlights the gap between system metrics and customer experience, reminding teams to monitor what matters to users, not just servers.
monitoringuser-experience