Policy · 2h ago
Virgin Media fined £28M for blocking customer cancellations
Ofcom fined Virgin Media £28 million for making it difficult for customers to cancel contracts between 2022 and 2024. The regulator found the company used obstructive practices that affected millions of users. Virgin Media must now improve its cancellation processes.
Meridian48 take
The fine is a strong regulatory signal, but whether it deters similar behavior across the telecom industry remains to be seen.
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Virgin Media hit with £28 million fine for preventing customers from cancelling their contracts →
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