Dev Tools · 1h ago
Enterprise Voice Agent Fails: Gateway Layer Lessons
A voice agent for wealth management hit four critical incidents in three weeks, including rate limits and missing audit logs. The issues stemmed from lacking a proper gateway layer for per-tenant rate limiting, cost attribution, guardrails, and failover. The author evaluates LiteLLM and Portkey as potential solutions.
Meridian48 take
The article underscores that enterprise readiness requires infrastructure beyond model quality, but the specific gateway solutions mentioned may not be one-size-fits-all.
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Three weeks before the enterprise contract, the voice agent wasnt operator-ready. →
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