Dev Tools · 2h ago
ElevenLabs Unifies Customer Support AI Across Channels and Ticketing
ElevenLabs expanded ElevenAgents to support omnichannel deployment across phone, web, WhatsApp, SMS, Telegram, and Slack, plus ticketing via Zendesk, Intercom, and Freshdesk. The update preserves conversation context as customers switch channels, addressing a common support automation pain point. A unified dashboard lets businesses manage all channels from a single interface.
Meridian48 take
The context continuity feature is the real differentiator here, but enterprises should verify the dashboard's administrative controls match their needs before committing.
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ElevenLabs Expands ElevenAgents for Omnichannel Support and Ticketing →
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