Dev Tools · 1h ago
Digitizing Bad Processes: NHS System Failure Highlights Tech Debt
A former NHS employee describes how a new digital system simply replicated paper-based inefficiencies, failing to improve workflows. The system was an undocumented third-party dependency imported from the US with no training or support. The author argues that digitizing bad processes without redesigning them creates digital bad processes.
Meridian48 take
This is a cautionary tale for any organization digitizing legacy workflows: without redesigning the underlying process, you just get faster chaos.
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