Dev Tools · 1h ago
Build a Support Copilot That Loads Runbooks Before Calling Tools
A developer tutorial outlines a support copilot that separates runbooks from tools, loading instructions only when relevant. The system normalizes user messages, selects an allowed runbook, and requests approved diagnostic tools. It emphasizes that the model proposes tool calls but does not authorize them, keeping operational authority with humans.
Meridian48 take
This is a practical pattern for keeping AI assistants accountable, though it's more of a design guideline than a novel breakthrough.
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