Dev Tools · 1h ago
Build a Feedback System That Won't Become a Dead Inbox
A feedback channel is easy to launch but hard to maintain without a clear workflow. This tutorial outlines a routing system using GitHub Issues, Discussions, and private channels to keep messages organized. Key steps include defining a routing contract, documenting it in SUPPORT.md, and setting a review cadence.
Meridian48 take
The advice is solid but basic; most open-source maintainers already know they need a triage process, but the concrete routing table and SUPPORT.md template make it actionable.
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Build a Feedback Channel That Doesn't Become Another Abandoned Inbox →
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