Build a Feedback System That Won't Become a Dead Inbox

This tutorial shows how to build a feedback workflow using TypeScript, Express, and PostgreSQL that ensures every submission is tracked, owned, and actionable. It covers storing feedback with context, using a transactional outbox for reliable delivery, and implementing a notification worker to route reports to chat or email. The key is modeling the lifecycle with owners, next-action timestamps, and reply paths to prevent abandonment.