Dev Tools · 21h ago
Apple tests AI-powered 'Live Notes' to transcribe Genius Bar sessions
Apple is piloting a system called Live Notes that uses AI to record and transcribe customer interactions at Genius Bar appointments. The tool aims to improve service accuracy and reduce manual note-taking by staff. The pilot is currently limited to select retail locations.
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While Live Notes could streamline support, it raises privacy concerns about recording sensitive customer conversations without explicit consent.
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Apple testing ‘Live Notes’ AI system to record Genius Bar sessions: report →
9to5Mac
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